Privacy policy
This policy explains how Azurus Group Pty Ltd (ACN 698 140 377, ABN 75 698 140 377) handles personal information in NerraWorks and on nerraworks.com. "We" means Azurus Group. "You" means the pool service business using NerraWorks. "Your customers" means the pool owners you send quotes to. We follow the Australian Privacy Principles.
What we collect
About you: your business name, ABN, contact name, email, phone, address, logo, rates, prices and the services you offer. We collect billing details through our payment provider, Stripe, and basic usage data such as sign-ins and browser type.
About your customers: the details you enter to build and send a quote. That can include a pool owner's name, address, email, phone, pool size and type, water readings and the quote itself, plus whether they viewed, accepted or declined it.
From our website: if you ask for a demo, the name, business, email, phone and quote volume you give us.
Your customers' information
When you enter your customers' details, you collect them and decide what's entered. We hold and process that information on your behalf, only to provide NerraWorks to you. You're responsible for telling your customers how you use their details.
We don't sell your customers' details, contact them for our own marketing, or use them for anything other than running your account, unless the law requires it.
How we use information
- To create, send and store quotes, and to calculate chemical doses and prices
- To run, support and improve NerraWorks, including fixing faults
- To bill you and keep business records
- To contact you about your account and, if you agree, product news. You can opt out of product news at any time.
How quotes are calculated
NerraWorks calculates doses and prices with its own rules from the readings and prices you enter. You review each quote and choose when to send it.
Who we share it with
We share information only with service providers that help us run NerraWorks, and only as needed:
- Supabase, for hosting and our database, stored in Sydney, Australia
- Cloudflare, for hosting our website
- Stripe, for payments. Stripe may process payment information outside Australia, including in the United States.
- Our accountant and legal advisers, where needed
Security and how long we keep it
We use access controls, encryption in transit and separation between business accounts, so one business can't see another's data. We keep your account data while your subscription is active and for 12 months after it ends, so you can come back or ask for a copy. After that we delete or de-identify it, except records we must keep by law, such as tax records.
Access, correction and complaints
You can ask to see or correct the information we hold about you. Pool owners should contact the pool business that quoted them first, and we'll help that business respond.
To ask a question or make a privacy complaint, email hello@azurusgroup.com. We'll reply within 30 days. If you're not satisfied, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.