Terms of service
These terms apply when your business subscribes to NerraWorks. NerraWorks is a product of Azurus Group Pty Ltd (ACN 698 140 377, ABN 75 698 140 377), which supplies it to you. "We" and "us" means Azurus Group. "You" means the business that signs up.
1. What NerraWorks does
NerraWorks helps pool service businesses build and send quotes. It works out suggested chemical doses, labour time and prices from the readings, rates and prices you enter, and turns them into a quote you can send to your customer.
2. Your account
You need to give us accurate business details and keep your sign-in email secure. You're responsible for what's done in your account. Tell us straight away at hello@azurusgroup.com if you think someone else has accessed it.
3. Plans, free trial and billing
- Plans are Starter ($59, up to 100 pools), Growth ($129, up to 200 pools) and Pro ($249, 201 pools and up) per month, plus GST. Prices are shown on our website.
- Your first plan starts with a 14-day free trial. We take your card details when you start the trial. If you don't cancel before the trial ends, your plan starts and we charge your card.
- After that we charge your card monthly in advance, on the same date each month, until you cancel. You'll get a tax invoice each month.
- Payments are processed by Stripe. We don't store your full card details.
- If a payment fails, we'll let you know. If it isn't fixed within 14 days, we may pause your access to new quotes until it is.
- We may change our prices. We'll give you at least 30 days' notice by email first. If you don't want to pay the new price, you can cancel before it starts.
4. Changing plans and cancelling
You can change plans or cancel at any time from Manage billing in the app. If you cancel, your plan keeps running until the end of the month you've paid for, then stops. We don't refund part months, except where the law requires it.
5. Checking your quotes
NerraWorks gives estimates based on what you enter. Pools differ, and chemical products differ in strength and directions. Before you send a quote or treat a pool, check the doses against the product labels and your own professional judgement. You decide what goes to your customer, and you're responsible for the prices you quote and the work you do.
6. Your data and your customers' data
You own the information you put into NerraWorks, including your customers' details. We hold and use it only to run NerraWorks for you, as set out in our Privacy Policy. You're responsible for having your customers' permission to enter their details and to send them quotes.
You can ask us for a copy of your data at any time, including after you cancel.
7. Fair use
Don't use NerraWorks to break the law, send spam, or try to access other businesses' accounts or our systems. If you do, we may suspend or close your account. Where we can, we'll tell you first and give you a chance to fix the problem.
8. Availability and changes to NerraWorks
We work to keep NerraWorks running, but it may sometimes be unavailable, for example during maintenance. We keep improving the product and may change features. If we make a change that significantly reduces what you're paying for, we'll tell you, and you can cancel.
9. Your rights under the Australian Consumer Law
Nothing in these terms limits any rights you have under the Australian Consumer Law or other laws that can't be excluded. Our services come with guarantees that can't be excluded under that law.
10. Limits on our liability
To the extent the law allows:
- where the law lets us limit our liability for a failure to meet a consumer guarantee, our liability is limited to supplying the services again or paying the cost of having them supplied again;
- we aren't liable for indirect loss, such as lost profits or lost jobs; and
- our total liability to you is limited to the fees you paid us in the 12 months before the claim.
These limits don't apply to loss caused by our fraud, wilful misconduct or gross negligence.
11. Changes to these terms
We'll give you at least 30 days' notice by email before changing these terms in a way that affects you. If you don't agree with a change, you can cancel before it takes effect.
12. General
These terms are governed by the law of New South Wales, Australia. If you have a problem, email hello@azurusgroup.com and we'll work with you to fix it.